Our after-sales service is open from Tuesday to Saturday from 8 a.m. to 6 p.m.
For any inquiries regarding your order, please contact us at this email address: couturescy@gmail.com
RETURN POLICY
1. Made to order
All our items are handmade, made to order, according to the sizes chosen by the customer.
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to products made to order or clearly personalized.
This means that we are not legally required to accept returns once the order has been placed.
2. Return accepted on an exceptional basis
For the sake of transparency and satisfaction, we exceptionally accept returns only for the garments of the "ESSENTIALS COLLECTION" collection, within 4 calendar days after receipt of the package, subject to the following conditions:
• Unworn product, unwashed, unscented and stain-free product
• “couturescy” label still attached
• Product in perfect condition, not damaged or modified
• Paper order form included in the return package
• Request made by prior email to couturescy@gmail.com
Any return made without prior validation will be refused.
No returns will be accepted if the deadline is exceeded.
4. Non-refundable items
Confections of the different limited capsules (currently the HANNA capsule).
Parts or order on sale, in destocking or purchased with a gift card.
Custom orders (choice of measurements, special lengths, etc.).
5. Products damaged upon delivery
In case of damaged, stolen or lost package by the carrier, the company is not responsible, in accordance with the delivery conditions.
A claim must be made directly to the carrier.
A return can only be considered if the package is returned to us by the carrier.
5. Reimbursement
Once the return has been received, inspected and validated as compliant, the refund will be made within a maximum of 14 days, to the payment method used when ordering.
6. Refund
Once the return has been received, inspected and validated as compliant, the refund will be made within a maximum of 14 days, to the payment method used when ordering.
SHIPPING POLICY
The creations are shipped once completed.
The production time is 10 to 20 working days (excluding Sundays and Mondays).
In the event of a delay, we undertake to notify you by email.
SHIPPING POLICY
1. Shipping after production
All orders are shipped only after they have been completed. The customer will receive an email with the title "order completed" beforehand.
2. Shipping Confirmation
Once the order is ready to leave our workshop, an email titled “shipping confirmation” is sent.
From this shipment, the package is shipped within 5 working days.
3. Package tracking
The tracking number is included in the shipping confirmation email.
It is the customer's responsibility to track the progress of their package via the website of the selected carrier.
4. Shipping Delays
In the event of a shipping delay attributable to our workshop, the customer will be notified by email.
No refund will be made due to delay if the production or shipping remains within the timeframes announced on the site.
5. Liability after deposit with the carrier
As soon as the package is handed over to the carrier, our responsibility ends. In the event of delay, loss, theft, or any other unforeseen delivery-related issue, the customer must contact the carrier directly using the tracking number provided.
6. Delivery address and relay point
The customer is entirely responsible for the accuracy of the delivery address entered when ordering.
If no relay point is selected, we will automatically ship the package to the relay point closest to the address indicated.
In the event of an incorrect address, a closed relay point or a package returned to the sender, the reshipping costs will be borne by the customer.
7. Collection point collection time
Packages delivered to a relay point must be collected within the time limits set by the carrier.
Any unclaimed package will be returned to our workshop. If the customer requests a return, a reshipping fee will be charged.
8. Delivery areas
We currently ship to: France, Belgium, European Union, United Kingdom, United States and Canada.
Orders placed outside of these areas will be cancelled and refunded.
9. Tracked delivery only
All shipments are tracked. We do not offer pick-up or delivery.
LEGAL NOTICES
At couture & scy, we are committed to treating each customer with care, respect, and transparency.
In return, we expect the same kindness in our exchanges.
Any inappropriate, disrespectful or aggressive message may result in the immediate termination of the discussion or, in certain cases, the cancellation of the order.
The designs of the garments are protected by copyright; reproduction without permission is strictly prohibited. Failure to comply with this rule may result in legal action.
Photos published on our various social networks are not intended to be distributed elsewhere (except for sharing). If photos and creations are distributed without authorization, you may be subject to legal action.
General Terms and Conditions
Updated: June 1, 2025
These general terms and conditions of sale (GTC) govern the sales of products made on the couturescy website, managed by iaamscy located in France, which can be contacted at the following email address: couturescy@gmail.com.
1. Products
The products offered are handmade items made in France, upon order. Each product is carefully described in its information sheet: fabric, cut, size, care, etc.
Slight variations (color, texture, placement of seams, etc.) may exist between each piece, due to the artisanal nature.
2. Orders
Orders are only made via the website.
Confirmation of the order implies full acceptance of these General Terms and Conditions.
Couture & scy reserves the right to refuse or cancel any order in the event of a prior dispute.
3. Price
Prices are indicated in euros including tax (VAT not applicable according to article 293 B of the CGI).
Delivery costs are indicated before confirmation of the order.
4. Payment
Payment is secure and made online via PayPal and Shopify Payments.
No order will be processed without full payment.
5. Production & delivery time
Each piece is made to order, within 10 to 20 working days (excluding Sundays and Mondays), as specified in our shipping policy.
Delivery times depend on the carrier and cannot be guaranteed.
Once the package has been handed over to the carrier, couture & scy is no longer responsible for any delays, losses or damages.
Right of withdrawal / return
➤ Article L221-28 of the Consumer Code:
The right of withdrawal does not apply to products made to order or personalized according to the consumer's choices.
Therefore, no returns will be accepted, except:
— if a proven defect is found,
— or exceptionally, within 4 calendar days (excluding promotional products), under strict conditions.
7. Intellectual Property
The models, garments, texts, and visuals on the site are the property of couture & scy. Any reproduction or use without authorization is prohibited.
8. Liability
Couture & scy cannot be held responsible for non-performance of the contract in the event of force majeure, unavailability of the product, or disruption of transport.
9. Personal data
To learn about our data protection policy, please visit our page: Privacy Policy.
10. Applicable law
These T&Cs are subject to French law.
In the event of a dispute, an amicable solution will always be sought as a priority.
Failing this, the competent courts will be those of the seller's place of residence.
PRIVACY POLICY
Couture & Scy is committed to protecting the confidentiality of your personal data.
1. Data collected
We collect the following information when you visit the site or place an order:
– Name, first name
– Postal address
- E-mail address
– Phone number
– Browsing data (via cookies or analysis tools).
2. Use of data
This data is used for:
– Manage your orders and delivery.
– Communicate with you (follow-up emails, confirmations, after-sales service responses).
– Improve your experience on our site.
3. Sharing data
Your data may be shared with:
– Our Shopify host
– Payment providers (e.g. Stripe, PayPal)
– Carriers
– Web analysis tools (Google Analytics)
No data will be sold or transferred to third parties for commercial purposes.
4. Retention period
The data is kept for the duration necessary to manage the commercial relationship, and up to 3 years after the last contact, unless otherwise required by law.
5. Your rights
In accordance with the GDPR, you can at any time request:
– Access to your data
– Their modification or deletion
– Limitation or opposition to their processing
To exercise these rights, send an email to: couturescy@gmail.com
6. Cookies
This website uses cookies to improve your browsing experience and collect anonymous audience data. You can accept or reject them from your browser.
Last updated: June 1, 2025
CONTACT DETAILS
couture & scy
Status: Micro-enterprise
SIRET: 917 971 475 00012
Address: 5 route de saint-galmier, 42480, la fouillouse (France)
Email: couturescy@gmail.com
VAT not applicable, art. 293B of the CGI